Business Development

Business & Strategic Planning

• Preparing a Business Plan
• Performing Key Analysis
• Preparing for Implementation
• Using Strategic Thinking to Consider the Big Picture
• Identifying Risks in Your Organization

Marketing

• The Basics of Marketing
• The People and Planning in Marketing
• Product, Pricing, and Promotion in Marketing
• Distribution and E-Marketing Ethics
• Competitive Marketing Strategies
• Business Storytelling

Marketing in the Digital Age

• Reaching Customers Digitally
• Helping Customers Find You
• Managing Your Corporate Reputation Online

Essentials of Public Relations

• Strategies for the Modern Public Relations Professional
• Writing Skills for Public Relations

Finance & Accounting

Accounting for Non-financial Professionals

• Basic Accounting Concepts
• Comprehending Financials: A Guide to Financial Statements
• Basic Budgeting
• Financial Statement Analysis
• Cash Flow Management Essentials

Accounting Basics

• Key Accounting Concepts and Principles
• Recording, Posting, and Balancing the Books
• Preparing Financial Statements and Closing Accounts

Budgeting Essentials

• Using Budgets for Management & Control
• Planning & Preparing an Operating Budget
• Organizational Budgeting Activities and the Master Budget

Cost Consciousness in the Workplace

• Focusing on the Bottom Line as an Employee
• Managing with a Cost-control Mindset

Human Resources

Recruiting, Screening, and Onboarding Effectively

• Applicant Screening: The First Step in Hiring the Best
• Conducting an Effective Hiring Interview
• Hitting the Recruitment Bull’s-eye
• Ensuring Onboarding Success

Transformational HR and Talent Management

• Planning for Skills Needs and Managing Performance
• Building Career Development Programs and Succession Planning
• Implementing Transformational HR
• Individual Behavior in Organizations

Adobe Suite

Illustrator CC 2015

• Introduction & New Features
• Fundamentals
• Drawing in Adobe Illustrator CC
• Working with Text
• Working with the Pen Tools and Objects
• Gradients and Bitmap Images
• Advanced Tools and Effects

Microsoft Office

Word 2019

• Structuring Documents

• Shaping Documents

• Illustrating Documents

• Creating Graphics & Diagrams

• Adding Data & Calculations

• Using Table Tools

• Using Research Tools

• Creating Forms

• Creating Bulk Mailings

• Sharing & Collaborating on a Document

Excel 2019

• Custom & Conditional Formatting

• Finding & Grouping Data

• Sorting & Filtering Data

• Referencing Data

• Working with Excel Tables

• Forecasting & Solving Problems

• Creating Charts & Graphs

• Inserting Pivot Tables

• Using Conditional Formatting

• Configuring Options & Settings

• Finding & Analyzing Information with Formulas

Intuit Quickbooks

• Getting Started with Quickbooks Pro 2017

• Interface & Company Settings

• Vendors, Bills, Customers, & Income

• Employees, Banking, & Reports

Additional Training Content

• Windows & macOS X
• Google, Social Networking
• Salesforce, Prezi, Trello, Tableau, Slack
• Basecamp, Cisco jabber, Cisco WebEx
• Six Sigma Operations

Working with Difficult People

• Difficult People: Why They Act That Way and How to Deal with Them
• Difficult People: Can’t Change Them, So Change Yourself
• Difficult People: Strategies to Keep Everyone Working Together

Communication

Communicating Effectively in the Workplace

• Writing Effective E-Mails and Instant Messages
• Sending E-mails to the Right People
• Organizing Your E-mail
• Keeping Business Calls Professional

Cross Cultural Communication

• How Culture Impact Communication
• Using Communication Strategies to Bridge Cultural Divides

Effective Business Meetings

• Planning Meetings Fit for Purpose
• Running Meetings in Better Directions
• Taking Effective & Professional Notes

Making the Most of Your Presentations

• Planning an Effective Presentation
• Building Your Presentation
• Ensuring Successful Presentation Delivery

Listening & Negotiating

• Listening Even When It’s Difficult to Listen
• Using Active Listening in the Workplace
• The First Steps in Negotiating
• Negotiating the Best Solution

Business Writing

Effective Business Writing

• Audience and Purpose in Business Writing
• Clarity and Conciseness in Business Writing
• Editing and Proofreading Business Documents
• Developing an Effective Business Case
• Improving Your Technical Writing Skills

Practical Grammar for Business Writing

• Using the Parts of Speech
• Getting the Details Right: Spelling Basics
• Abbreviating, Capitalizing, and Using Numbers
• Using Punctuation Marks
• Creating Well-Constructed Sentences
• Troublesome Words & Phrases: Common Usage Mistakes in Writing

Perserverance & Overcoming Procrastination

Perseverance at Work & Overcoming Procrastination

• Forging Ahead with Perseverance and Resilience at Work
• Reaching Goals Using Perseverance and Resilience
• Procrastination: Admitting it is the First Step
• Beating Procrastination by Boosting Your Creativity and Drive
• Taking the Lead with Workplace Motivation and Engagement

First-time Manager Essentials

• The Reality of Being a First-time Manager
• Facing Challenges as a First-time Manager
• Making the Move into Management
• Managing Fairly
• Facilitating Collaborative Processes
• Taking Action to Empower Employees

Managing a Multigenerational Workforce

• Managing Multigenerational Employees
• Maintaining a Cohesive Multigenerational Workforce
• Understanding the Motives of Millennials
• Working with the 21st-century Generation Mix

Managing Employee Performance

• Keeping Top Performers Challenged
• Planning an Effective Performance Appraisal
• Creating a Plan for Performance Management
• Detecting and Dealing with Performance Problems
• Effectively Directing and Delegating as a Manager
• Managing Employee Development
• Facing Difficult Behavior and Diverse Teams
• Being a Fair and Caring Manager

Managing in Difficult Times

• Being an Effective Manager When Times are Tough
• Managing Motivation During Organizational Change
• How to Manage Difficult Conversations

Leadership

Developing Leadership Skills

• Motivating Your Employees
• Communicating Vision to Your Employees
• Leading Through Positive Influence
• Leveraging Emotional Intelligence

Creating a Positive Atmosphere

• Establishing an Engaged Workforce
• Establishing a Positive Work Environment
• How Organizational Learning Drives Positive Change

Leading Virtual Teams

• Establishing Effective Virtual Teams
• Facing Virtual Team Challenges

The Post-Pandemic Workplace

• Business Continuity Management Programs
• Business Strategy for the Post-pandemic Economy
• Compliance Brief: Contact Tracing
• Compliance Brief: Filtering Facepiece Respirators and Masks
• Leading in the Post-pandemic Workplace
• Navigating the Post-pandemic Workplace
• Sharing Space: Living, Learning, and Working at Home

Improving Your Work/Life Balance

• Taking Stock of Your Work/Life Balance
• Staying Balanced in a Shifting World
• Take a Deep Breath and Manage Your Stress

Navigating Through Organizational Change

• Organizations Change so Get Ready
• Redefining Yourself After Organizational Change

Improving Your Personal Productivity

• Organize Your Physical and Digital Workspace
• Avoid Procrastination by Getting Organized Instead
• Maximize Your Productivity by Managing Time and Tasks
• Achieve Productivity in Your Personal Life
• Becoming a Successful Collaborator

Time Management

• Aligning Goals and Priorities to Manage Time
• Make the Time You Need: Get Organized
• The Art of Staying Focused

Facing Problems and Making Decisions

• Getting to the Root of a Problem
• Defining Alternate Solutions to a Problem
• Choosing and Using the Best Solution

Developing Your Critical Thinking Skills

• Confronting Your Assumptions
• Investigating Arguments
• Reaching Sound Conclusions

Dealing with Setbacks

• Learning from Failure

Workplace Health & Safety

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OSHA Workplace Health & Safety

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Hazardours Waste Operations and Emergency Response Annual 8-Hour Refresher

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Environmental

Transportation - Safe Driving

Federal Motor Carrier Safety

Security

Ethics & Code of Conduct

Workplcae Compliance Essentials

Harassment

HIPPA Act

State/Local Government and Higher Education

Diversity on the Job

Unconscious Bias

Federal Government Legal Compliance