Learning Pathways

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Our team has identified topic areas frequently needed in workforce training and curated a selection of pre-built courses for your employees. Navigate with the sidebar or see the full catalog.

 

Gain the everyday skills needed to be successful in the workplace, increase productivity, and communicate effectively with you colleagues.

  • 6 Courses

  • 4 Hours of Video Content

Courses Include:

  • Business Etiquette

  • Decision Making

  • Email Essentials

  • Time Management

  • Resolving Conflicts

  • Team Skills

  • Working with Difficult People

  • Workplace Harassment

  • Workplace Security

  • Performing Under Pressure

 

Solving customers' problems, assisting with purchases, or answering inquiries - develop skills to better interact with and support your customers.

  • 6 Courses

  • 4 Hours of Video Content

Courses Include:

  • Interacting with Customers (30m)

  • Communicating Effectively with Customers (30m)

  • Building Rapport in Customer Relationships (1h)

  • Dealing with Customer Service Incidents and Complaints (30m)

  • Facing Confrontation in Customer Service (27m)

  • Providing On-Site/Telephone Customer Service (1h)

 

A strong business plan is key to the growth and well-being of a small business. Learn the basics to identify your goals and map the steps to achieve them, then work with our Local SBDC to refine and improve your plan!

  • 6 Courses

  • 4 Hours of Video Content

Courses Include:

  • Preparing a Business Plan (1h)

  • Performing Key Analyses (1h)

  • Preparing for Implementation (1h)

  • Using Strategic Thinking to See the Big Picture

  • Knowing When to Take Strategic Risks (23m)

 

Reach more customers and develop marketing content that drives visitors to your site and through your door, turning clicks into sales.

  • 6 Courses

  • 4 Hours of Video Content

Courses Include:

  • The Basics of Marketing

  • The People and Planning in Marketing

  • Product, Pricing, and Promotion

  • Distribution and E-Marketing Ethics

  • Competitive Marketing Strategies: Analyzing Your Organization

  • Reaching Customers Digitally

  • Helping Customers Find You

 

Motivate your employees and improve your ability to manage performance and create a positive working environment for your business to thrive.

  • 6 Courses

  • 4 Hours of Video Content

Courses Include:

  • The Realities of Being & Facing Challenges as a First-time Manager

  • Creating a Plan for Performance Appraisal

  • Detecting and Dealing with Performance Problems

  • Managing Your Company's Talent

  • Maintaining a Multigenerational Workforce

  • Being and Effective Manager when Times are Tough

  • Taking Action to Empower Employees

 

Learn the principles of accounting, how to use Quickbooks to effectively manage your small business' finances, and navigate the documents required for your small business.

  • 6 Courses

  • 4 Hours of Video Content

Courses Include:

  • Principles of Accounting and Finance for Non-Financial Professionals

  • Recording, Posting, and Balancing the Books

  • Cash Flow Management Essentials

  • Financial Statements

  • Focusing on the Bottom Line as an Employee

  • Quickbooks Pro 2017 Fundamentals